Frisella Nursery Plant Warranty
Congratulations on your new plant purchase! Thank you for choosing us as your preferred landscape supplier and/or installer. We are happy to share our expertise with you to maximize your success with our plant material. Please consult one of our Nursery Specialists or refer to our planting and watering guide sheets for more information on how to care for plant materials. Because your living plants are perishable and subject to variable conditions such as weather, transportation, soil quality, watering, and positioning in your garden, our warranty has provisions.
Limited Warranty Provisions
Your purchase is accompanied with a one (1) year limited warranty on trees and shrubs installed by Frisella Nursery, Inc and/or a six (6) month limited warranty on trees and shrubs purchased but not installed by Frisella Nursery, Inc. Frisella Nursery agrees to a one (1) time replacement of any tree or shrub purchased by the customer within the applicable timeline, provided appropriate criteria is met. If a replacement plant of identical price, variety and/or size is not in stock, the purchaser will be issued a store credit for the amount paid at the time of original purchase. No cash or credit card refunds will be given. All plant sales are final.
- Wholesale purchases or plants sold at discounted rates
- Houseplants, crapemyrtle, grasses, annuals, perennials, and groundcover plants
- Roses are guaranteed until the end of September of the year they were purchased
- Plants not maintained or planted in accordance with nursery recommendations, including placement in landscape
- Plants dying as a result of vandalism or “Acts of God” including but not limited to; drought, wind, hail, rain, fire, flood, animal interaction etc.
- Trees or shrubs planted in containers above ground
- Improper transportation: If your tree has leaves and will be sticking out the back of a vehicle, the crown MUST be wrapped with burlap, breathable tarp, bedsheets, cloth etc. upon leaving Frisella Nursery property, or full warranty will be voided
- Plants purchased sight unseen will not be replaced unless the plant dies due to applicable conditions within warranty period
- When pruning or proper care will sufficiently restore plant health (Ask about our Plant Healthcare Specialist services)
- Plants designated as “SPC” or specimen material will be exchanged with individual plant material of similar value.
- Warranties are non-transferable.
To Claim Replacement Credit
Purchaser must first provide Frisella Nursery with photos of plant at email@example.com
A copy of the original receipt must also be made available.
Frisella Nursery reserves the right to inspect the plant(s) in question and assess their condition, and, at its discretion, terminate, alter, limit, or modify the Plant Warranty Policy at any time without notice.
Newly installed landscape plants will suffer transplant shock, especially during the hot summer months. Plants must receive proper care to minimize stress. Upon installation or purchase it becomes the responsibility of the owner to provide the plant sufficient water during the appropriate season. Handle your plant with care. Do not drop or roll the root ball, pull or drag by the trunk or stems, or let the plant dry out or sit in the sun before planting.
Plant Installation Techniques and Maintenance
- Chosen plant is appropriate for landscape
- Sun, water, soil preferences and mature size of plant are understood
- Plant is installed correctly
- Do not dig until you have verified there are no buried utilities. Call the free utility marking service at 1-800-DIG-RITE (344-7483). Customers are responsible for knowing location of non-utility obstructions such as irrigation and dog fencing
- Hole should be dug twice as wide as the root ball and deep enough to allow root ball to sit at or slightly above native soil surface.
- If plant is containerized and roots are circling tightly in the pot, gently tease out by hand or cut in select places
- If plant is balled & burlapped remove any burlap or twine tied around root flare. Without loosening the root ball, cut, peel back, and remove as much of the wire basket and burlap as possible (at least the top third). Full removal is not necessary, as burlap will compost into the soil and portions of wire basket may assist keeping root ball intact (especially with multi-stem specimens). **Appropriate care must be taken to keep the root ball intact.**
- Hole should be backfilled with native soil. If soil is poor, appropriate amendments must be mixed with native soil to a ratio of no more than 30% (70% native soil, 30% amended material).
- We recommend a root stimulator fertilizer for the first year. No additional fertilizer is necessary at time of planting as the tree or shrub will primarily be focused on establishing roots during the first growing season.
- Area around the base of plant should be mulched with 2-3” layer, the full diameter of the dripline.
- Failure to remove the plant from its pot and plant it in the ground will render your guarantee null and void.
- Plant is watered appropriately
- First 3 years after planting: If the soil is dry, provide about 1-½ gallons of water per diameter inch of the trunk
- Because soil type and weather conditions influence the demand for water, irrigation schedules and amounts vary. Be careful not to overwater. See Watering Guide for more information.
Water is the most important thing you can do for a new plant. All newly planted trees and shrubs need specific & individual attention paid to watering for the first 1-3 years after being transplanted. Standard sprinkler irrigation from an existing yard system will not provide water at correct rates for newly planted trees/shrubs. The amount of moisture needed varies depending on the type of plant, how the ground slopes and the type of soil. Soil conditions may be drastically different within a few inches of space in a yard. Because of this variation, treat all newly transplanted shrubs and trees as individual cases.
Trees benefit the most from a slow drip by a hose placed at the top of the root ball. This enables water to be absorbed directly into the root system. To get the clearest picture of whether your plant is getting enough water, dig down 8″ – 12″ (depending on the size of the rootball) and retrieve soil out of the rootball. Appropriately watered soil can be rolled into a ball and as soon as it forms a ball will start to crumble. If it is hard as a rock and you cannot get a sample, immediately start a slow drip. If the rootball is sloppy and watery, cut water off for a week and reassess before watering again.
ALL NEWLY INSTALLED PLANTS MUST BE WATERED IN THOROUGHLY WITH A LONG, SLOW SOAKING ANY TIME OF THE YEAR TO REMOVE ANY AIR POCKETS. AFTER THE INITIAL WATERING, ASSESS CAREFULLY EVERY WEEK AS OVER-WATERING CAN DO JUST AS MUCH (OR MORE) DAMAGE AS UNDER-WATERING.
Watering Tips By Season:
SPRING (March, April, May)
- Depending on rainfall, normally plants do not need to be watered very often in the Spring season.
SUMMER (May – September)
- Trees: Only at time of planting, water the tree (up to 3” tree) with a slow drip for 6-12 hours, if the tree is 3”+ do the slow drip for 12 hours. Time between watering after that will vary depending on your soil. It is hard to over water in any single watering but the frequency in which you water is important. CHECK THE MOISTURE IN THE SOIL !
o Topsoil– If you have topsoil, check for watering once every seven days. During summer weather, you will probably need to water every 7- 14 days depending on the type of plant.
o Clay (most homes in Missouri have heavy, native Clay soil) – Depending on the severity of your clay soil, check for watering every 10-14 days. Clay tends to hold moisture for a longer period of time, so watering once every 2-3 weeks may be sufficient.
- Shrubs: In a landscape bed, soaker hoses work best. How often it runs depends on the size of the plants and the soil. Usually, once every 7-10 days is sufficient. You will need to water a one-gallon container differently than a five-gallon container. There could be a 1 to 3 hours difference (a small one-gallon container will dry out faster than a five-gallon).
FALL (September – December)
- During the fall season, frequent watering is usually not needed because of the amount of moisture we receive in the Fall. If it has been an exceptionally dry Fall, a thorough late watering is needed (usually mid-to-late November) so the root balls do not freeze dry.
WINTER (December – February)
- Watering is not normally necessary during the winter months unless we have had a dry fall or are having an extremely dry winter. If watering is necessary, do so on a mild day (45 to 50 degrees) to allow the water to penetrate the soil and root ball. Follow slow drip method by placing a hose at the top of the root ball and letting it drip.
We recommend a root stimulator fertilizer for the first year. If a plant starts to show signs of stress, please call the Garden Center (636-798-2555) and we will offer guidance.